Our
Vision
An ethical marketplace where buyers and sellers can trust each
other.
Our Mission
BBB’s mission is to be the leader in advancing marketplace trust.
BBB accomplishes this mission by:
- Creating a community of
trustworthy businesses
- Setting standards for
marketplace trust
- Encouraging and
supporting best practices
- Celebrating marketplace
role models, and;
- Denouncing substandard
marketplace behavior
BBB sees trust as a function
of two primary factors – integrity and performance. Integrity
includes respect, ethics and intent. Performance speaks to a
business’s track record of delivering results in accordance with BBB
standards and/or addressing customer concerns in a timely,
satisfactory manner.
BBB ensures that high standards for trust are set and maintained. We
exist so consumers and businesses alike have an unbiased source to
guide them on matters of trust. We provide educational information
and expert advice that is free of charge and easily accessible.
BBB Accreditation is an honor – and not every company is eligible.
Businesses that meet our high standards are invited to join BBB.
Businesses meeting BBB standards are presented to local Boards of
Directors (or designees) for review and acceptance as a BBB
Accredited Business. To read more about our Accreditation Standards,
click here.
All BBB accredited businesses have agreed to live up to our
Standards for Trust. Our Standards for Trust are a comprehensive set
of policies, procedures and best practices focused on how businesses
should treat the public – fairly and honestly in all circumstances.
To review our Standards for Trust, click here.
BBB does not compare businesses against each other, but rather
evaluates businesses against our standards – and our standards
clearly speak to the character and competence of an organization.
BBB is the resource to turn to for objective, unbiased information
on businesses. Our network of national and local BBB operations
allows us to monitor and take action on thousands of business issues
affecting consumers at any given time.
BBB is your key adviser, most reliable evaluator and most objective
expert on the topic of trust in the marketplace.
Our
Values
To accomplish our mission, we commit to the following values to
guide all of our decisions and behavior, with each other and with
all those we serve:
Excellence:
Strive to do our very best. Be accountable to the general public,
our members, and to each other for everything we do. Commit to
providing the highest quality service with excellence and
consistency everywhere we operate.
Integrity:
Be honest and ethical in all of our business activities. Treat
everyone with integrity, keeping our promises and learning from our
mistakes. Have the courage to hold fast to our professional
convictions.
Teamwork:
Communicate, cooperate and collaborate freely across organizational
and territorial boundaries, and work as one team to fulfill our
mission.
Trust:
Trust in our colleagues throughout the BBB system and in ourselves.
Say what we mean and mean what we say. Communicate with honesty and
candor.
Respect:
Treat everyone with respect and dignity, valuing individual and
cultural differences. People are our fundamental asset. We will
empower them to develop and use their talents and capabilities to
the fullest.
Website:
http://www.wilmingtonnc.bbb.org
Links of Interest:
http://www.bbb.org/100-year/
http://www.bbb.org/100-year/?p=70
http://www.bbb.org/100-year/2012/01/listen-to-harry-s-truman-speak-about-bbb/
http://www.bbb.org/100-year/centennial-infographic.html
Phone Numbers:
910-436-1473
800-968-6022
Location:
Better Business Bureau of Coastal Carolina
1121 3rd Avenue
Conway, SC 29526
Map:
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